Module 1: Introduction to Customer Behavior Forecasting
Explore the importance of understanding and predicting customer behavior in today's competitive market. Learn key concepts and methodologies for effective forecasting.
This module examines how human psychology and behavior impact workplace safety. You'll explore behavioral safety models, cognitive biases that affect risk perception, and strategies for promoting safety-conscious behaviors.
Research indicates that human factors contribute to 80-90% of workplace accidents, making this knowledge essential for comprehensive safety management.