Avoid Common Pitfalls: Effective Crisis Communication in Occupational Health & Safety

Introduction

Mistakes made during crisis communication can have severe consequences. This insight focuses on common pitfalls and provides guidance on how to avoid them.

Common Mistakes

• Delayed Response: Time is of the essence in a crisis. A delayed response can escalate the situation.
• Unclear Messages: Ambiguous or misinterpreted messages can cause confusion, leading to incorrect actions being taken.
• Lack of Training: Without proper training, employees may not know how to communicate effectively during a crisis.

How to Avoid These Mistakes

Regular training, clear communication channels, and a well-planned crisis communication plan can help avoid these common mistakes.